The Hospital Quality Institute (HQI) was established in April
2013 to realize statewide impact of improving patient safety and
quality care for all Californians, to accelerate the rate of
improvement, and to advance California as a national leader in
A collaboration of California Hospital Association, Hospital
Council – Northern and Central California, Hospital Association
of Southern California and Hospital Association of San Diego and
Created in 2008 by the California Hospital Association, CHPSO is
a federally designated Patient Safety Organization (PSO)
dedicated to the elimination of preventable patient harm and
improving the quality of health care delivery. With over 400
members in the United States, CHPSO is one of the largest
PSOs in the nation and is a trusted leader in the analysis,
dissemination and archiving of patient safety information. CHPSO
collects safety event reports and other reports of patient
safety issues in a legally protected manner.
HealthCare Reliability Organizing™ (HCRO) is a distinctive
approach to achieving reliability in healthcare.The HCRO model
includes transforming both individual learners and healthcare
organizations through a multi-step process of continuous
improvement. Rooted in the foundations of socio-technical science
and developed in collaboration with world-leading reliability
experts and teams of Cohort Organizations across California, HCRO
is demonstrating that the path to sustainable healthcare
reliability can be achieved.
The HSAG/HQI Partnership invites hospitals to join the HSAG
Hospital Improvement Innovation Network (HIIN) and to be a part
of the greater achievements going forward.
A continuation of our CalHEN work, the HSAG HIIN will support
hospitals in sustaining and advancing improvement. Free of
charge, programming will be customized to fit the unique needs
and contexts of each hospital. Through a robust partnership of
hospitals, enhanced by the expertise of leading national quality
and patient safety experts, we will expand the use of best
practices and accelerate improvement in critical areas of
healthcare. Over 270 hospitals have already expressed interest to
commit to the HSAG HIIN and we’d like to include you!
Focusing on patient experience is key to creating a high-quality
health care system. P4PEx is our vehicle for assisting
California hospitals with systemic advances in patient experience
and engagement. Emphasis on cultural competence is a
natural complement given California’s demographic diversity.
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