Risk Management Update

This program will cover hot topics in risk management that impact patient safety. It will discuss the Joint Commission standards on ten things risk managers should understand about the 2011 patient centered communication standards on use of interpreters and the July 2011 medication reconciliation standards. Tips to prevent patient falls and unnecessary readmissions will also be discussed. This is a fast paced presentation to hit many of the recent hot issues in risk management today.

Webinar Objectives:

  • Explain that TJC has standards on Patient Centered Communication, which includes requirements for interpreters
  • Discuss the new CMS requirements located in the February 14, 2011 Anesthesia Standards that state that a post-anesthesia evaluation must be done on all surgery patients who have had anesthesia within 48 hours
  • Review the top five problematic standards for hospitals by TJC
  • Recognize that a physician who signs off on a verbal order must also record the date and time signed
  • Recognize that CMS has proposed changes regarding the written notifications that patients may do when notifying the QIO and State Department of Health

Target Audience
Risk Managers; Patient safety officer, COO, CNO, ED Manager, Nurse Managers/Supervisors, OR Nurse Manager, Compliance Officer, Joint Commission Coordinator, Quality Improvement personnel, Consumer Advocates, Staff Nurses, In-house legal counsel, Nurse educator, Regulatory Affairs, Pharmacist

Sue Dill Calloway, RN, Esq. CPRHM, AD, BA, BSN, MSN, JD, Attorney at Law
President of Patient Safety, Healthcare Consulting and Education Company

Sue Dill Calloway, R.N., M.S.N, J.D. is a nurse attorney and President of Patient Safety and Healthcare Consulting and Education. She was the past VP of Legal Services at a community hospital in addition to being the Privacy Officer and the Compliance Officer. She worked for over 8 years as the Director of Risk Management and Health Policy for the Ohio Hospital Association. She was also the immediate past director of hospital patient safety and risk management for The Doctors Insurance Company in Columbus area for five years. She does frequent lectures on legal and risk management issues and writes numerous publications.

Ms. Calloway has given many presentations locally and nationally to nurses, physicians and attorneys on medical and legal issues. She has authored numerous articles and over 1000 articles and 100 books, including the 2009 Joint Commission Leadership Standard (HCPro), Nursing and the Law (PESI, 1986 and 1987), Ohio Nursing Law (West Publishing), Nursing Ethics and the Law (PESI, 1986), Legal Issues in Supervising Nurses (PESI, 1988), Medicine Made Easy (PESI, 1992) and The Law for Nurses Who Supervise/Manage Others (PESI, 1993), Legal Issues in Obstetrics (PESI, 1997) and JC Leadership Standards (HCPro, 2004), and the Compliance Guide to the CMS and the Joint Commission Patient Rights Standards (HCPro, 2005), and the 2009 book on the Joint Commission Leadership Standards (HCPro). She often writes articles called the “CMS Corner” in Briefings on the Joint Commission.
Ms Calloway is a 1996 recipient of PESI’s Excellence in Education Award.

Nursing CEU Credits:
Nursing participants: Instruct-online has approved this program for 1.8 contact hours, Iowa Board of Nursing Approved Provider Number 339.
All other participants: Must attend the entire Webinar and complete a Webinar critique to receive a 1.5 Hour Attendance Certificate for each program.

Hospital Council Member: $150.00
Non Member: $200.00


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