The Joint Commission and the Institute for Healthcare Improvement (IHI) have recognized that safe patient care begins when hospital units have such extensive teamwork in place that all staff feel safe bringing concerns and ideas to improve care. This advanced class for charge nurses will focus on the role of the nurse leader in creating and developing this atmosphere.
This course will expand on ideas to help charge nurses improve customer service, Continuous Survey Readiness (CRS) and response to critical events. It will also discuss the key roles of the charge nurse in developing a “Just Culture” within the unit, including hourly rounding, debriefing, simulations and effective communication and feedback.
When: March 2, 2018
Registration: 7:30 AM
Program: 8:00 AM – 4:00 PM
Continental Breakfast and Lunch served
Where: Adventist Health Ukiah Valley
Glenn Miller Conference Room, 275 Hospital Drive. Ukiah, CA
Registration Fee: $235
Provider approved by the California Board of Registered Nursing for 8 contact hours.
Sylvia Swager CRRN, BHA, has taught courses focusing on Leadership Classes, Critical Thinking, Case Management and other educational needs to improve the quality of patient care and help others deal with the vast changes and challenges of today’s health care. She has more than 30 years of combined nursing experience in nursing administration and case management. She has a degree in Bachelors of Science in Health Administration and a Certification in Rehabilitation Nursing (CRRN).
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