Email blast - Council Connect

What the Military Can Teach Us About Resiliency

The pandemic that has consumed the country — the world — for more than a year has come with a hefty psychological toll for many, especially hospital staff and front-line health care workers. They’ve been working non-stop to care for both COVID-19 and non-COVID-19 patients. Staff burnout is real, and it’s been the topic of many recent discussions with hospital leaders. As we inch toward the finish line and start to contemplate a post-pandemic landscape, we need to keep our health care workers top of mind.

Recently, I was asked to participate in a virtual panel discussion about hospital staff resiliency with colleagues from around the country. One of the panelists was from the Air Force and likened the pandemic to the challenges faced by our military. Those challenges include:

  • A set of shared experiences
  • An unknown set of circumstances
  • A significant amount of life-and-death situations
  • Uncertainty as to the duration and intensity of the situation
  • The mutual support of a team facing the same set of challenging circumstances and stepping up when our colleagues needed help
  • Providing selfless acts for both the team and the mission — in the case of COVID-19, the patient

However, there is one big difference between what our military faces and what our health care heroes are facing. The military was specifically trained for these types of events; many of our health care workers were navigating the pandemic “blind,” having never been through something like this before, and in many cases were trying to build the airplane as they were flying. For health care workers, this was a mission unlike any they’ve ever faced and, hopefully, will never have to face again.

But regardless of the situation — whether it’s in the military or a hospital setting — resiliency and support are critical when facing an intense and challenging mission. The words that the U.S. Air Force Weapons School lives by — humble, approachable, credible — could also easily describe our health care workforce. And at the same time, they remind us that our fellow Californians are looking to their health care leaders to not only provide the excellent care they have come to expect, but also to continue to lead us to the conclusion of this pandemic.

As we transition to the next phase of COVID-19, Hospital Council remains dedicated to continuing its collective efforts to thank, support, and listen to health care workers.


Council Connect Article

Mayers Memorial Hospital Opens Rural Health Center

On April 19, Mayers Memorial Hospital opened its first-ever clinic, a rural health center in Burney.

Council Connect Article

Hospital Council Tours Santa Rosa Behavioral Healthcare Hospital

Hospital Council recently arranged and participated in a tour of Santa Rosa Behavioral Healthcare Hospital (formerly Aurora) that also included Liz Gibboney, CEO of Partnership Health Plan.

Council Connect Article

PG&E Program Offers Assistance for Certain Customers

PG&E’s Medical Baseline Program provides its customers with assistance for certain medical conditions and independent living needs.

Council Connect Article

FCC COVID-19 Telehealth Program Application Portal Opens April 29

The Federal Communications Commission (FCC) has announced it will begin accepting applications for Round 2 of the COVID-19 Telehealth Program on April 29. The application portal will be open for seven calendar days, closing on May 6. 

Council Connect Article

Settlement Checks Are Heading to Some Hospital Council Members

Hospital Council is pleased to announce that its member hospitals will soon be receiving checks through its endorsed business partner MCAG. The total amount for member hospitals participating in MCAG’s services will be over $105,000.

Council Connect Article

Wipfli Offers a Price Transparency Solution for Hospitals

In late 2019, the Centers for Medicare & Medicaid Services (CMS) announced the hospital price transparency rule, which requires hospitals — beginning on Jan. 1, 2021 — to provide publicly accessible standard charge information about the items and services they render.