Several years ago, Kaiser Permanente–the largest nonprofit healthcare system in the United States–set out to rethink the gap in patient care that occurred when nursing staff changed shifts.
You would think nurses could solve the problem simply by paying attention to patients as soon as they came on shift. Yet, they were constantly being pulled away to communicate with nurses ending their shifts or to find patient information. Many patients described hospitals as a “ghost town” during shift changes. (Co.Design)