2017 C. Duane Dauner Quality Award Winner – Santa Clara Valley Medical Center
The Hospital Quality Institute (HQI) last week announced Santa Clara Valley Medical Center as the winner of the 2017 C. Duane Dauner Quality Award (formerly known as the Vanguard Award) for its Specialty Care Access Improvement Initiative, an innovative approach to improving patient experience and timely access to quality specialty referrals.
The Santa Clara Valley Medical Center program was piloted in three clinics and has grown to encompass 18 adult specialties. As of March 2017, more than 3,000 referrals are processed under the new system monthly. Approximately 90 percent of patients needing an appointment are scheduled, with a median wait time of 22 days for routine referrals and 1.6 days for urgent referrals.
The HQI Board of Directors renamed the organization’s Vanguard Award to the C. Duane Dauner Quality Award. Dauner recently retired after a 32-year tenure as CHA’s President/CEO and played an instrumental role in creating HQI, which seeks to discover new and better ways to improve care in California hospitals and communities. In renaming the award, HQI honors Dauner and carries forward his legacy of excellence for generations to come. (Hospital Council South Bay)